“This link doesn’t exist” after I created it
Slugs are case-sensitive — in.bio/Sale and in.bio/sale are different.
Check the exact casing, and confirm the link isn’t disabled or archived on
its page.
My click counts look lower than my platform’s
Most platforms count every request, including their own link-preview bots. INBIO excludes bots and preview crawlers from your numbers — compare against the separate bot-clicks figure to see the difference. Your own test clicks within the same 24h window also only count once toward unique visitors.
Country shows “Unknown” for some clicks
Geo comes from the network edge; some networks (VPNs, some mobile carriers, Tor) don’t resolve to a country. Those clicks still count — only the location is unknown.
I can’t edit a link’s destination
Editing destinations after creation is a Pro feature — on Free, destinations lock at creation as an anti-phishing measure. The slug, title, tags, folder, and QR design stay editable on every plan.
My QR code won’t scan after customizing
Check contrast first — light dots on a light background fail. If you set a transparent background, make sure whatever it’s printed on is light. When in doubt, reset colors to black on white; structural parts of the code always stay scanner-friendly.
My import failed for some rows
Rows fail independently — the import summary lists each failed row with its reason (usually a taken slug or an invalid/blocked destination URL). Fix those rows and re-import just them; successful rows are never duplicated because slugs are unique.
My webhook endpoint was disabled
After 20 consecutive failed deliveries an endpoint auto-disables. Fix your receiver, re-enable the endpoint under Settings → Webhooks, and replay recent deliveries from the log. Remember to answer with a 2xx within 10 seconds.
Still stuck?
Email hello@in.bio — a human reads every message.