---
title: "Troubleshooting"
description: "Symptoms, causes, and fixes for the questions we hear most."
---

> Documentation Index
> Fetch the complete documentation index at: https://docs.in.bio/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

## "This link doesn't exist" after I created it

Slugs are **case-sensitive** — `in.bio/Sale` and `in.bio/sale` are different.
Check the exact casing, and confirm the link isn't disabled or archived on
its page.

## My click counts look lower than my platform's

Most platforms count every request, including their own link-preview bots.
INBIO excludes bots and preview crawlers from your numbers — compare against
the separate bot-clicks figure to see the difference. Your own test clicks
within the same 24h window also only count once toward *unique* visitors.

## Country shows "Unknown" for some clicks

Geo comes from the network edge; some networks (VPNs, some mobile carriers,
Tor) don't resolve to a country. Those clicks still count — only the location
is unknown.

## I can't edit a link's destination

Editing destinations after creation is a Pro feature — on Free, destinations
lock at creation as an anti-phishing measure. The slug, title, tags, folder,
and QR design stay editable on every plan.

## My QR code won't scan after customizing

Check contrast first — light dots on a light background fail. If you set a
transparent background, make sure whatever it's printed on is light. When in
doubt, reset colors to black on white; structural parts of the code always
stay scanner-friendly.

## My import failed for some rows

Rows fail independently — the import summary lists each failed row with its
reason (usually a taken slug or an invalid/blocked destination URL). Fix
those rows and re-import just them; successful rows are never duplicated
because slugs are unique.

## My webhook endpoint was disabled

After 20 consecutive failed deliveries an endpoint auto-disables. Fix your
receiver, re-enable the endpoint under **Settings → Webhooks**, and replay
recent deliveries from the log. Remember to answer with a 2xx within 10
seconds.

## Still stuck?

Email [hello@in.bio](mailto:hello@in.bio) — a human reads every message.

Source: https://docs.in.bio/troubleshooting/index.mdx